Crisis support

NSW Police
000 or 106 (TTY), (For urgent assistance or to report a crime)
131 444 or (02) 9211 3776 (TTY) (General enquiries)
1800 333 000 (Crime Stoppers)
1800 622 571 (Complaints)

Domestic Violence Line
It makes referrals to women’s refuges, family support services, counselling, the police and courts, lawyers and hospitals. It helps with transport, emergency accommodation and other relevant support. Available 24 hours a day.
1800 656 463
1800 671 442 (TTY),-carers-and-families/domestic-and-family-violence/domestic-violence-line

Provides counselling over the phone and online for sexual assault and domestic violence. Available 24 hours a day.
1800 737 732

NSW Rape Crisis Centre
Provides support and counselling for rape victims. Available 24 hours a day.
1800 424 017

Provides crisis counselling. Available 24 hours a day.
13 11 14

Provides referrals to accommodation for people in immediate need. Available 24 hours a day.
1800 152 152

Your client may be eligible for a Centrelink crisis payment. This is a one-off payment equivalent to one week of the current income support payment they are already receiving. Your client needs to make the application to Centrelink within seven days of the domestic violence incident that led your client to make the application. 
132 850

Kids Help Line
Provides counselling (by phone, online and by email) for young people aged between five and 25 years. Available 24 hours a day.
1800 551 800


Legal advice and information

Women’s Legal Advice Line
Free confidential legal information, advice and referrals for women in NSW with a focus on family law, domestic violence and sexual assault. Read more about our legal advice services.
(02) 8745 6988 1800 801 501
Tuesdays: 1:30pm–4:30pm
Thursdays: 9:30am–12:30pm

Domestic Violence Advice Line
Free confidential legal information, advice and referrals for women in NSW with a focus on domestic violence and Apprehended Domestic Violence Orders. Read more about our Domestic Violence Legal Service.
(02) 8745 6999
1800 810 784
Mondays: 1:30pm–4:30pm
Tuesdays: 9:30am–12:30pm
Thursdays: 1:30pm–4:30pm

Indigenous Women’s Legal Contact Line
Free confidential legal information, advice and referrals for Aboriginal and Torres Strait Islander women in NSW with a focus on domestic violence, sexual assault, parenting issues, family law, discrimination and victim’s support. Read more about our Indigenous Women’s Legal Program.
(02) 8745 6977
1800 639 784
Mondays: 10am–12:30pm
Tuesdays: 10am–12:30pm
Thursdays: 10am–12:30pm

Working Women’s Legal Service
Free legal advice for women who have experienced sexual harassment, pregnancy discrimination or discrimination because of family responsibilities. Read more about our Working Women’s Legal Service.
(02) 8745 6954

Care and Protection Legal Advice Line
Free legal advice for mothers and other female relatives who are dealing with the Department of Family and Community Services (FaCS). Read more about our Care and Protection service.
(02) 8745 6908

LawAccess NSW
For legal advice about other topics, or outside WLS NSW advice line hours.
1300 888 529

Legal Aid NSW
They provide advice and representation on a range of areas. There are Legal Aid offices throughout NSW; call LawAccess or visit the Legal Aid website to find the nearest one.
1300 888 529

Community Legal Centres
Community Legal Centres (CLCs) are independent community organisations providing equitable and accessible legal services. There are specialist and generalist CLCs throughout NSW. Call LawAccess or visit the CLCNSW website to find the appropriate one.
1300 888 529

Wirringa Baiya Aboriginal Women’s Legal Centre
1800 686 587 (NSW only)

Aboriginal Legal Service
Assists Aboriginal and Torres Strait Islander men, women and children through representation in court, advice and information, and referral to further support services. 
1800 765 767 (Crime matters)
1800 733 233 (Care and protection matters)

Family Violence Prevention Legal Services
Thiyama-li Family Violence Service (Moree, Bourke, Walgett) – 67511400
Warra-Warra Family Violence Prevention Legal Service (Broken Hill) – 8087 6766
Many Rivers Family Violence Prevention Legal Service (Kempsey) – 6562 5856, 65624856
Binaal Billa Family Violence Prevention Legal Service (Forbes) – 1800 700 218


Victims of domestic violence and sexual assault

NSW Health Sexual Assault Services
Free services including information, crisis counselling, medical care and forensic examination and ongoing counselling and support groups. For your local service visit the website or the local hospital.

Child and Adolescent Sexual Assault Counselling Inc.
Peak body for community based services providing child sexual assault counselling and support services to children, young people and adults, and their non-offending family members.
(02) 9750 0500

Adults Surviving Child Abuse
Services for adults who have experienced child abuse and trauma including a support line, information and resources.
1300 657 380

Women’s Domestic Violence Court Advocacy Services
Women’s Domestic Violence Court Advocacy Services (WDVCAS) provide safe rooms at Local Courts on ADVO list days. They can help victims to obtain legal protection from domestic violence and help with other needs including accessing support services (for example financial assistance and advice, housing, counselling and family law issues). Some WDVCAS have specialist workers to help Aboriginal women, or women from culturally and linguistically diverse backgrounds. There are WDVCAS throughout NSW. Contact LawAccess for a referral to your local service.
1300 888 529

Domestic Violence Duty Scheme
The Domestic Violence Duty Scheme (DVDS) is a panel of private lawyers who assist women and children experiencing domestic violence in Apprehended Violence Order (AVO) court proceedings. They can give free independent legal advice to clients including police clients on ADVOs, family law, care and protection and Victims Services. They can also advise and represent women who have made a private application for an ADVO in mentions, and hearings through a grant of legal aid.

They can also advise and represent women who are defendants to an AVO or cross application where it can be established that they are actually the victims in the relationship. DVPS solicitors attend court on AVO list days in most metropolitan and many regional local courts.
The best way to find out if the court your client is attending has a DVDS is to contact the local Women’s Domestic Violence Court Advocacy Service.
1300 888 529

Staying Home Leaving Violence
The Staying Home Leaving Violence (SHLV) program is a specialised domestic and family violence program aimed at promoting housing stability and preventing homelessness for experiencing domestic violence. Assistance ranges from installation of security measures in homes, safety and risk assessment, development of safety plans, advocacy with police, referrals to legal advice and counselling and help with tenancy, financial and other issues.

Your client can self-refer or government or non-government agencies can refer her. At the time of writing, Staying Home Leaving Violence operates from 27 services across NSW; Bega, Blacktown, Broken Hill, Campbelltown, Clarence Valley, Coffs Harbour, Dubbo, Eastern Sydney, Fairfield/Liverpool, Inverell, Kempsey, Lake Macquarie, Maitland/Cessnock, Moree, Newcastle, Nowra, Orange, Parramatta/Holroyd, Penrith, Redfern, Tamworth, Wollongong, and Wyong/Gosford. The best way to find your local SHLV service is to call LawAccess or visit their website.
1300 888 529
Start Safely program
The Start Safely program, funded by Housing NSW, involves the payment of a rental subsidy to provide short- to medium-term financial assistance to victims of domestic violence so they can secure private rental accommodation.
1300 468 746
Witness Assistance Services (Director of Public Prosecutions)
Assistance and support for victims of crime and vulnerable prosecution witnesses going to court. Priority is given to victims of sexual assault and domestic violence.
1800 814 534
Victims Services NSW
Victims of sexual assault, domestic violence and other violent crimes can make claims for financial assistance and get free counselling.
1800 633 063
(02) 8688 5511
1800 019 123 (Aboriginal Contact Line)
Medicare rebate for counselling
Medicare rebates are available for up to ten individual and ten group allied mental health services per calendar year to patients with an assessed mental disorder who are referred by a GP managing the patient under a mental health treatment plan or under a referred psychiatrist assessment and management plan, or by a psychiatrist or paediatrician.
Financial Rights Legal Centre
A specialist CLC that provides free telephone legal advice and financial counselling to NSW consumers on credit, debt and banking matters. Available Monday to Friday, 9.30am to 4.30pm.
1800 007 007
Welfare Rights Centre
This specialist CLC can advise people about their social security rights, entitlements and obligations and assist people through the social security review and appeals system.
(02) 9211 5300
Women’s Health Centres
Women’s Health Centres are non-government, community-based, feminist services that provide choices for women to determine their individual health needs. Visit Women’s Heath NSW for information about local Women’s Health Centres.
Family Planning NSW
Family Planning NSW provides reproductive and sexual health services.
Safe Beds for Pets
Offers temporary housing for pets of people who are seeking refuge from domestic violence.
(02) 9782 4408


Clients from non-English speaking backgrounds

Translating and Interpreting Service (TIS)
Interpreting for people whose first language is not English. Phone interpreting service available 24 hours a day.
131 450

Immigrant Women’s Speakout
Offers a range of services to women of non-English speaking background including information, advocacy and referral services.
(02) 9635 8022


Forced Marriage and Migration

Australian Federal Police 
The AFP can help people who are at risk of a forced marriage or who are in a forced marriage, including where a person may be taken overseas to marry.
131 AFP (131 237) or 000 in an emergency

My Blue Sky
Information and advice for people in a forced marriage or who are worried they will be forced to marry.
(02) 9514 8115 / 0481 070 844

Immigration Advice & Rights Centre  
Specialist CLC that gives legal advice about immigration and refugee law.
(02) 8234 0799 (advice) – Tuesday and Thursday 2pm to 4pm
(02) 8234 0700 – (appointments and enquiries)


Clients with disabilities

Intellectual Disability Rights Service
The Intellectual Disability Rights Service (IDRS) is a specialist legal advocacy service for people with intellectual disability in NSW.
(02) 9318 0144
1800 666 611

National Relay Service
Provides an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. Available 24 hours a day.
133 677 or 
1800 555 677 to call a 1800 number (TTY users)
1300 555 727 or 1800 555 727 to call a 1800 number (speak and listen)
0423 677 767 or if calling an SMS relay user: 133 677 (SMS relay) (internet relay)



Women’s Legal Service
Prisoners can dial 21# on the gaol CADL phone system (free call)

Prisoners Legal Service (PLS)
PLS is a statewide specialist service of Legal Aid NSW. PLS provides advice, minor assistance and representation to prisoners.
Prisoners can dial 11# on the gaol CADL phone system and ask for PLS (free call)


LGBTI clients

Inner City Legal Centre
Specialist legal advice for lesbian, gay, bisexual, trans*, intersex and queer people and sex workers.
(02) 9332 1966
 1800 244 481

Provides support for LGBTI people experiencing violence.
(02) 9206 2000 (Sydney)
(02) 6622 1555 (Northern Rivers)
(02) 4962 7700 (Hunter)
(02) 6584 0943 (Port Macquarie)
(02) 6651 6017 (Coffs Harbour)
(02) 9206 2500 (Wollongong)


Children and Young People

National Children’s and Youth Law Centre
An independent, non-profit organisation working for and in support of children and young people, their rights and access to justice. Legal advice provided by email.
(02) 9385 9588

Legal information on topics relevant to children and young people in an easy to read format.
(02) 9385 9588

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